Changelog

We've introduced a proprietary sentiment analysis layer that runs on every user message.

• Real-time frustration detection.
• Dynamic tone adjustment (Empathetic vs. Direct).
• Auto-escalation triggers for negative sentiment scores.

Added support for sending rich media blocks within the chat interface.

• Image cards for products.
• Video embeds for demos.
• File upload requests for documents.

Native two-way sync with Salesforce CRM is now live for Enterprise plans.